Job Description
Our client is hiring a Customer Success Manager – Documentation to work closely with customers and ensure they get maximum value. You’ll be the bridge between our AI-generated suggestions and high-quality, user-ready content—leveraging your technical writing skills, editorial judgment, and customer-first mindset to drive adoption and success. This is a full-time, customer-facing role where you’ll have a direct impact on both product quality and customer outcomes. You’ll work hand-in-hand with the founders (ex-Atlassian & LaunchDarkly) on a tight feedback loop that shapes both the product and our customer-focused culture. Duties include: Lead onboarding by configuring real-time doc pipelines, style guides, and glossaries so customers see value in minutes, not weeks; Review and refine AI output to ensure every generated snippet is clear, accurate, and on-brand before it reaches end users; coach customers and train both writers and developers on docs-as-code and AI-augmented workflows.
About LaunchDarkly
Our client is a platform designed for software teams, that helps engineers, product managers and technical writers create, maintain, and optimize high-quality product.