Job Description
We’re hiring a Customer Service & Admin Virtual Assistant to support weekend Airbnb guest communications and backend operations. You will work closely with our existing team and AI system to monitor guest messages, oversee task execution, and coordinate cleanings, maintenance, and issue resolution. You’ll ensure a smooth experience for guests while keeping all moving parts in sync.
Monitor incoming guest messages and ensure prompt, professional responses. Oversee AI-generated messages and follow through on action items created in Slack. Coordinate with cleaners and maintenance vendors for scheduling and issue resolution. Manage access-related issues. Address guest concerns such as smoke odors, damage reports, or supply shortages. Use property management systems to manage bookings, guest details, and tasks. Place orders for cleaning and restocking via tools like InstaCart or similar. Identify problems or patterns requiring escalation and track them to resolution.
About Breezy
The client is a fast-growing property management company specializing in short-term rentals and Airbnb operations.