Customer Support Specialist

The Customer Support Specialist will be the primary point of contact for customers, providing timely and accurate support across various channels. This role is vital in ensuring an exceptional customer experience and requires excellent communication skills, empathy, and strong problem-solving abilities within a fast-paced e-commerce environment. Responsibilities include responding promptly and professionally to customer inquiries via email, chat, and phone regarding orders, products, shipping, returns, and general website support. Additional responsibilities include troubleshooting and resolving customer concerns efficiently, escalating more complex issues to the appropriate internal teams when necessary.