Customer Support Specialist

Whippy is in search of a Customer Support Specialist, a dedicated problem-solver eager to provide reactive, world-class support, ensuring customer success by mastering every aspect of the Whippy platform. As a Whippy Expert, you will gain extensive knowledge of the Whippy Platform & Products to effectively support users. You will quickly address and resolve client issues using phone, email, chat, and Zoom, ensuring first-class support. Responsibilities also include conducting implementation & migration of our clients messaging data from old platform to Whippy, ensuring a seamless transition. Coordinate with Cloud Communication Platform providers like Twilio, Telnyx, and Bandwidth for the successful launch of new accounts. Onboard & train users to utilize Whippy and all the features available at their team's disposal. Enhance the product based on client interactions, including documenting and detailing new ideas and feature requests. Contribute to the support center with very clear written documentation & articles.