Lead, coach, and inspire a team of technical support professionals.
Make it easy to get help, solve issues quickly, and prevent future problems.
Combine leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.
Lead and grow a high-performing customer support team.
Ensure targets for service levels and customer satisfaction are met.
Foster a high-trust culture with clear ownership and accountability.
Jobgether is a platform that connects job seekers with companies. This particular position is posted on behalf of a partner company, and it emphasizes a focus on enhancing customer experience and operational excellence through leadership and team development.
Lead, coach, and mentor a team of Customer Support Specialists, providing ongoing feedback and development opportunities.
Oversee omni-channel customer support operations to ensure all inquiries are handled professionally and within SLA targets.
Serve as the primary escalation point for complex customer issues, coordinating with Product, Engineering, and other teams to deliver resolutions.
Everway (formerly n2y/Texthelp) is a global company that provides Neurotechnology software, which helps transform the way people understand and are understood. They have over 500 team members spanning seven countries and pride themselves on their core values that are embedded within their culture.
Drives customer excellence through team leadership and data-backed coaching.
Acts as a subject matter expert, supporting and coaching the team.
Ensures all customer support activities comply with regulations and standards.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers.
Implement CX strategies using AI technologies to achieve customer experience goals.
Monitor KPIs and CX metrics to evaluate performance and impact.
Manage team performance and development, fostering a culture of accountability and continuous learning.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment in practicing medicine for providers. They are physician-led and empower partners to deliver high-quality healthcare.
Lead operational strategy and execution within the Documents & Onboarding Team.
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
Build and develop high-performing teams with clear responsibilities and accountability.
Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
Build and maintain strong relationships with agency partners, serving as their main point of contact.
Analyze data and develop reports to track progress and identify areas for improvement.
A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.
Lead and scale a team of CSMs focused on product adoption and value delivery.
Drive license adoption, quantify business outcomes, and communicate impact to stakeholders.
Build scalable systems and collaborate cross-functionally to enhance the customer journey.
CoLab helps engineering teams bring life-changing products to the world years sooner with their Design Engagement System (DES). Their customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries, which includes a team-oriented culture.
Take charge of the end-to-end customer experience to enhance satisfaction and loyalty.
Lead a high-performing team and support the sales function for seamless client communication.
Guide improvements in operational processes to boost internal efficiency and customer delight.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Engage with customers on the phone to solve problems and build lasting relationships.
Meet or exceed department SLAs for Customer Satisfaction Rating and response time.
Improve customer support policies by offering feedback and solutions to managers.
BRUNT is leading the way in redefining the workwear category, engineering better boots and apparel for tradesmen and women. The BRUNT team is devoted to improving on old workwear standards, and creating a community that tradesmen and women can call their own.
Actively align the goals of our external partners with the Nabis Mission.
Monitor and participate in all external communications to Brands and constantly work with Operations Managers to improve communication.
Train Brands to use the Nabis portal in the most efficient way to align with internal SOP's, while obsessing over the customer.
Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. They are building an innovative technology-first platform to scale the entirety of the cannabis industry and are backed by Y Combinator.
Lead and develop a team of Performance Specialists.
Own the strategy for coaching frameworks and performance improvement initiatives.
Collaborate with BPO leadership on performance expectations and improvement plans.
Columbia General partners with Jobgether. They are looking for a Remote Agent Enablement & Vendor Operations Manager to lead a dynamic team that supports BPO partners across various industries.
Serve as a key member of the Partner Success team and as part of the Customer Success leadership team.
Develop processes and practices to standardize how partner issues are handled and resolved.
Grow and develop the skill set of the account management team.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility. They are a team of problem solvers and innovators who celebrate their differences and know that their unique perspectives make them stronger and well-positioned for success.
Communicate directly with Ground News subscribers across web, mobile, browser extension, and newsletter products.
Respond with clarity, empathy, and accuracy; even when questions touch on complex or sensitive political topics.
Identify patterns, bugs, and recurring pain points, and document and communicate actionable insights to Product and Engineering.
Ground News is a platform that helps compare news sources and break free from algorithms. They offer a news comparison platform to engage with news beyond filter bubbles and are supported by readers who pay for a subscription.
Lead and scale a Customer Success team supporting Enterprise customers.
Accountable for team performance, customer outcomes, and building repeatable CS motions.
Partner with Enterprise customers and balance customer value with commercial outcomes.
Eleos Health aims to deliver effective behavioral care through data, measurement, and personalization, supporting clinicians. They foster a team of driven individuals with a shared vision to enhance therapy effectiveness with technology.
Lead and manage the customer success function, establishing scalable strategies, KPIs, and team goals aligned with business objectives.
Build, mentor, and guide a high-performing team across support, aftersales, and service coordination.
Oversee post-sales operations including client onboarding, equipment setup, technical coordination, and ongoing support.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Oversee client campaigns and monitor performance to ensure KPIs and SLAs are consistently achieved.
Coach and develop team leaders, providing mentorship and actionable feedback.
Identify and implement process improvements based on data and best practices to enhance service quality.
Aventus is a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry. The company values transparency, balance, and kindness.