Customer Success Team Lead (US, Remote)
Benefits
Unlimited PTO
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Team Leadership:
- Lead and develop a team of Customer Success Managers.
- Set clear goals and expectations; monitor performance and drive accountability.
- Foster a high-performing, collaborative team culture.
Enterprise Customer Success & Process Excellence:
- Own and evolve Enterprise CS best practices.
- Partner closely with Sales, Product, and Support.
- Surface customer feedback to inform product decisions.
Training & Development:
- Build and deliver enablement programs to strengthen Enterprise CS skills.
- Ensure the team stays current on product updates and industry trends.
Reporting & Analytics:
- Monitor customer health, usage, and engagement.
- Provide regular reporting and insights on customer outcomes.
- Translate data into actionable recommendations.
Eleos Health
Eleos Health aims to deliver effective behavioral care through data, measurement, and personalization, supporting clinicians. They foster a team of driven individuals with a shared vision to enhance therapy effectiveness with technology.