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What You’ll Do:
- Engage with our customers on the phone, aiming to build lasting relationships.
- Ensure customer needs are understood and expectations exceeded.
- Track daily time and attendance accurately.
How You’ll Do It:
- Meet or exceed department SLAs for customer satisfaction and response time.
- Improve customer support policies by offering feedback to managers.
- Become a product expert in BRUNT's product portfolio.
What You Need to Succeed:
- Experience in a customer service role, such as retail or call-center.
- Proven ability to drive amazing customer experiences and meet SLAs.
- Strong written and verbal communication skills.
BRUNT
BRUNT is leading the way in redefining the workwear category, engineering better boots and apparel for tradesmen and women. The BRUNT team is devoted to improving on old workwear standards, and creating a community that tradesmen and women can call their own.