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Why You'll Love This Role:
- Customer Engagement & Communication
- Problem Solving & Case Resolution
- Tech-Savvy Customer Support
Why You’re a Great Fit:
- You have 3+ years of customer support, helpdesk, or related experience
- You have strong verbal and written communication skills
- You have the ability to troubleshoot and problem solve effectively
Techstack:
- You have experience or can learn quickly to utilize Salesforce OneCRM, Google Workspace, Slack Messaging, JIRA and internal home-grown support tools
- Experience working for a US based tech company
- Written and verbal English fluency
Newsela
Newsela is an education company. They bring engaging, accessible content to classrooms, helping students develop literacy skills and a lifelong love of learning.