Customer Support Representative
Remote regions
GlobalBenefits
Unlimited PTO
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About the Role:
- Helping travel organizers around the world get the most out of our platform.
- Resolving customer issues and answering product questions.
- Improving our help center and collaborating across teams.
How We Work:
- Support team thrives in a high-paced, collaborative environment.
- Constantly improve our service by sharing knowledge and learning from feedback.
- Collaborating closely with engineering, product, and sales teams.
What You'll Do:
- Responding to customer questions via email, chat and calls with empathy and clarity.
- Educating users about our product and helping them achieve their goals.
- Troubleshooting issues and escalating bugs or technical challenges when needed.
WeTravel
WeTravel is a platform helping travel organizers around the world get the most out of their platform. They run lean, move fast, and support each other fiercely, fostering a high-paced, collaborative environment.