Monitor and respond to inbound customer chats during business hours.
Provide quick and clear first-touch responses that acknowledge issues and set expectations.
Escalate or assign tickets to appropriate internal team members as needed.

Ticket Management:

Own and manage the full lifecycle of support tickets (from triage to resolution).
Ensure all tickets are categorized, prioritized, and handled within target SLAs.
Keep customers informed of progress and resolution timelines.

Knowledge Base & Workflow Optimization:

Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.
Recommend and help implement workflow improvements to enhance support quality and speed.

Revenue Vessel

Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.

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