Customer Support Agent

Customer Interaction:

• Manage incoming online chats and support tickets.
• Identify and assess customers’ needs to ensure satisfaction.
• Build trust and rapport with customers through open and clear communication.

Technical Support:

• Develop a deep understanding of AutoDS’s platform and functionalities to provide expert technical support, keeping up to date with changes and improvements made.
• Provide accurate, complete, and timely information using appropriate methods and tools.
• Handle complaints, provide effective solutions and alternatives within set timeframes.

General Responsibilities:

• Follow all communication procedures, guidelines, and policies.
• Document customer interactions thoroughly to maintain accurate records and assist internal teams.
• Quickly adapt to different workflows, tone, and priorities depending on the pipeline.