Bilingual Customer Support Specialist

Customer Support Role:

• Take the lead on problem-solving for customers.
• Assist users in effectively using technology in their workday.
• Juggle conflicting priorities and tasks while maintaining a positive attitude.

Responsibilities:

• Respond to customer inquiries and provide accurate information about products, services, and policies.
• Ensure timely and effective resolution of customer issues, striving for first-contact resolution whenever possible.
• Work towards achieving high levels of customer satisfaction and loyalty.

Collaboration and Improvement:

• Collaborate with cross-functional teams to address customer needs and concerns.
• Provide insights from customer interactions to contribute to the improvement of products and services.
• Document and report recurring issues to the appropriate teams for continuous improvement.