Job Description
What you will do:
- Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
- Triage and route inquiries to the right internal teams.
- Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
The experience you will bring:
- 3+ years of professional customer service or support experience (remote experience preferred).
- Exceptional written and verbal communication skills with a strong command of English grammar and attention to detail.
- Quick learner who adapts to frequent processes and Standard Operating Procedures (SOP) changes.
Additional Information:
- By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice.
About Karat
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.