Customer Support Executive

Customer Interaction:

• Efficiently respond to inquiries via live chat.
• Take ownership of customer inquiries, from initial chat to diagnosing problems and providing updates.
• Enhance support centres by identifying when articles need updating and reporting back to your lead.

Problem Solving:

• Assist customers swiftly and expertly, relying on logical thinking and platform knowledge.
• Escalate complex issues to senior team members and developers by logging support tickets.
• Create accurate instant set-ups via live chat, sharing articles and creating snippets.

Professional Development:

• Continuous learning through technical and general workshops and online resources.
• Enhance expertise and English communication skills.
• Gain international exposure.