New Customer Support Specialist

Support & Troubleshooting:

• Deliver real-time assistance through chat.
• Serve as the first point of contact for inbound calls; document detailed notes and coordinate with internal teams as needed.
• Manage multiple email queues, resolve tickets within SLA, and escalate when appropriate.

Operational Excellence:

• Quickly and accurately submit manual orders to ensure smooth hand-offs to downstream operational teams.
• Keep all ticket statuses updated and take ownership of New, Open, and On-Hold items.
• Surface meaningful feedback that helps improve our product, processes, and support resources.

Skills & Strengths:

• Empathy, patience, and a genuine desire to help
• A positive, solution-oriented mindset
• Curiosity and openness to feedback