Responsible for ensuring clients using the company's logistics services are satisfied.
Acts as a bridge between clients and the company's operations, ensuring smooth communication.
Conduct regular meetings with clients to review account performance and address any concerns.
Spreetail helps brands increase their e-commerce market share globally while improving their operational costs. They are building one of the fastest-growing e-commerce companies, embracing diverse backgrounds and perspectives, with no college degrees required for some roles.
Engage directly with customers to understand operational challenges and identify opportunities to improve efficiency
Build trust and establish yourself as a subject matter expert throughout the customer journey
Proactively identify risks in customer environments and implement scalable approaches to prevent issues
Infios develops future technologies to relentlessly make supply chains better. They are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. We strive to provide a safe and welcoming environment where every individual’s unique experiences and perspectives are valued.
The Customer Operations Associate executes and resolves client order issues within the warehouse and fulfillment operation team.
This role ensures seamless resolutions on client issues and proactively finds solutions within a supply-chain environment.
Success means tickets move fast, escalations are handled with ownership, and teammates have a trusted resource.
Brilliant is an innovative branded products and corporate gifting company that focuses on creativity and technology. As a full-service partner, they offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment, and distribution.
Respond to customer inquiries via phone, email, and chat regarding shipping timelines and delivery status.
Manage internal support requests from sales and operations teams.
Track and document interactions within CRM systems.
An enterprise client is seeking freelancers to support high-volume hardware shipping and logistics inquiries. The selected candidates will assist with customer communication, internal coordination, and resolving delivery-related issues across multiple channels.