Job Description
About the Position:
- Work within Client Success to help advocate and troubleshoot for FiscalNote’s platform.
- First line of defense for client feedback and integral in identifying issues.
- Discuss enhancements, and keep clients happy.
What To Expect In This Position:
- Manage Support requests through email, phone, and chat channels
- Interface with Product/Engineering to meet user needs
- Ensure high levels of Customer Satisfaction with every conversation
What Sets You Apart:
- 1-2 years work experience in support role
- Ability to manage and assign priority to urgent tasks
- Proactive at resolving issues and with high energy and technical acumen
About FiscalNote
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.