Own hiring, onboarding, training, and ongoing development of Customer Support team members.
Oversee daily support operations across phone, email, and live chat channels.
Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels
Avive Solutions, Inc. is a growth-stage Automated External Defibrillator (AED) company with a connected response system. They are a mission driven team that is rapidly gaining market share with elegant, creative solutions to solve complex problems.
Lead, coach, and inspire a team of technical support professionals.
Make it easy to get help, solve issues quickly, and prevent future problems.
Combine leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.
Lead and support Customer Support Agents during live interactions.
Coach agents on communication, judgment, and case handling.
Monitor live ticket queues and ensure timely responses.
Heidi is on a mission to halve the time it takes to deliver world-class care. Built for clinicians, by clinicians, at the core of Heidi is its people and they are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.
Lead and grow a global CX team by recruiting, coaching, and developing high-performing agents and leads.
Optimize Zendesk workflows, macros, automations, triggers, and dashboards to ensure efficiency and consistent experiences.
Collaborate with Product, Operations, and Engineering to turn insights into product and operational improvements.
Firstbase, part of AppDirect, provides the infrastructure that makes remote and hybrid work possible. They offer businesses the ability to instantly support remote workers with the physical goods they need and give workers the ability to pick and choose what they need. They power millions of subscriptions worldwide for organizations with a values-driven culture.
Own daily and weekly performance across support channels, including wait times and resolution quality.
Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
Help translate customer pain into actionable feedback and communicate clearly with stakeholders.
Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.
Manage and scale the team: Hire, coach, and develop a high-performing team of CC specialists.
Drive data-led improvements: Track team metrics and lead root cause investigations into customer and support data.
Lead the CC Partnership Support Program, collaborating closely with Partnership and Ops teams to ensure strong CX metrics and scalability in partnership support.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. The team works tirelessly on ambitious problems, asynchronously, around the world.
Lead and develop a global team of customer service representatives.
Own workforce management and staffing strategies.
Implement training and QA programs to elevate team performance.
Winona is a leading telemedicine company providing HRT for women in menopause. They've built all of their technology in house with a team of in house physicians providing world-class care via a fully vertically integrated business model.
Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance.
Directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor.
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use their technology to read articles, voice over videos, and restore voices lost to disability. They are a global team that value talent, not location.
Provide direct support for Greenstone products, resolving customer issues and complex cases as needed.
Supervise, coach, and motivate Tier I and Tier II support teams, fostering a collaborative and high-performance environment.
Lead by example: actively participate in frontline support and complex case resolution, modeling best practices for the team.
Greenstone Systems delivers innovative, mission-critical solutions to North American agribusinesses. They hold a leading share of the U.S. grain origination software market, supporting more than 400 customers and 5,000+ ERP users across North America. Cultura’s employees are the heart of their business, a team bursting with talent, helping their customers feed the growing world.
Lead and scale a team of CSMs focused on product adoption and value delivery.
Drive license adoption, quantify business outcomes, and communicate impact to stakeholders.
Build scalable systems and collaborate cross-functionally to enhance the customer journey.
CoLab helps engineering teams bring life-changing products to the world years sooner with their Design Engagement System (DES). Their customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries, which includes a team-oriented culture.
Partner across Product, Engineering, and CS to evaluate customer trends using AI tools, turning insights into actionable improvements.
DroneDeploy powers field teams with robotics and AI, offering a unified reality capture platform for critical industries. They foster a mostly remote-first culture rooted in innovation and impact and have been recognized as a Best Place to Work, emphasizing growth and diverse perspectives.
Identify, investigate, escalate and advise customers on their questions and concerns.
Interactions with customers directly impact their ability to run their teams efficiently.
Key player in growing Aircall.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They combine voice, SMS, WhatsApp, and AI into one seamless workspace, operating in nine global offices and backed by world-class investors.
Respond to inquiries from schools and educators promptly via email, phone and text.
Manage and maintain the support inbox, ensuring all queries are handled efficiently.
Identify trends in queries and recommend process improvements to enhance the school and educator journey.
Zen Educate is a high-growth tech startup with a mission to revolutionize how schools find temporary teaching staff. They aim to create a transparent and efficient platform, helping schools save money while empowering teachers to earn more.
Manage and guide all aspects of customer and consumer service delivery for our luxury brand portfolio.
Oversee consumer service (product, warranty, and technical support) and customer service (B2B order entry and fulfillment), ensuring quality and consistency across channels.
Maintain strong collaboration with supply chain and distribution operations to optimize order fulfillment and reduce service friction.
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. They believe their work and their brands can have incredibly positive impacts for not just business and shareholders, but for people and the planet, too.
Continue developing and refining CS operational strategy, focusing on scalable workflows that reduce time-to-value and strengthen customer outcomes.
Map, optimize, and automate customer lifecycle workflows across CS, Launch, and Support, with a strong focus on AI-driven improvements.
Identify operational bottlenecks and implement solutions that streamline handoffs, increase predictability, and ensure data flows seamlessly across systems.
Spare is revolutionizing shared transportation by partnering with transportation providers to enable worry-free, efficient, flexible, and automated on-demand solutions. Nothing is impossible at Spare: we think safe, affordable, scalable and eventually autonomous transportation is the right way forward.
Own a robust help center that fuels an excellent agentic support experience.
Act as a voice of the customer by amplifying customer insights and sharing feedback with the Product team.
Empower customers through educational experiences by building in-app tutorials and writing help center documents.
Turnstile is a day one revenue platform that streamlines quoting, billing, subscription management, and financial reporting for modern B2B SaaS companies. They are a small, senior, and proven team backed by top investors, including First Round Capital, and have recently raised their Series A.
Lead and mentor a team of support agents, providing guidance, motivation, and professional development.
Oversee day-to-day operations of the support team, ensuring timely and effective responses to customer inquiries.
Develop, update, and maintain internal and external support documentation, ensuring it reflects current processes, product features, and best practices.
Clair is on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. They meet Americans at their place of work by embedding their products within the scheduling, workforce management, and payroll apps they already use every day.
Lead, coach, and develop a team of Customer Success Managers.
Drive a shift from reactive issue management to proactive engagement.
Collaborate with various teams to deliver a unified customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
Triage and route inquiries to the right internal teams.
Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.