Source Job

• Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
• Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
• Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.

• Drive and scale customer success programs.
• Strengthen forecasting, renewals, and lifecycle management.
• Support strategic planning & territory alignment.

1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.

• Lead a team of operations experts that support the Customer Launch teams.
• Drive the planning of and owning specific strategic initiatives, programs, and projects.
• Optimize the Customer Launch team’s tech stack.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.

• Build our post‑sales strategy, including defining core CX roles and responsibilities.
• Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone.
• Design and refine end‑to‑end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal.

Glean is the Work AI platform that helps everyone work smarter with AI. They have over 1000 employees in more than 25 countries, and they're helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

• Build and maintain dashboards and reports that translate data into actionable insights.
• Identify and drive opportunities for automation, simplification, and process improvement.
• Own the day-to-day management of sales systems and tools, maintaining high standards of data hygiene.

Jasper is the leading AI marketing platform that helps innovative companies reimagine their marketing workflows. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia and is trusted by nearly 20% of the Fortune 500.

• The Customer Success Manager acts as an advocate for customers.
• You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
• Ensure customers are technically healthy and obtain maximum value from their investment.

ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.

• Align sales strategies with business objectives.
• Drive revenue forecasting, reporting, and ensure data integrity.
• Optimize processes and build scalable programs that directly impact growth and retention.

Jobgether's AI-powered matching process ensures applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.

• Manage and optimize the RevOps tech stack, ensuring high data integrity and seamless synchronization across platforms.
• Build, maintain, and interpret centralized KPI dashboards, identifying trends, bottlenecks, and opportunities in our pipeline.
• Partner with Revenue teams to refine workflows, reducing friction in the sales cycle and improving deal velocity.

Afresh is the leading AI company in fresh food, partnering with grocers to order billions of dollars of fresh food. They are on a mission to eliminate food waste and make fresh food accessible to all and have saved 200M lbs of food waste in 2025 alone.

• Manage the repository of PS operational content and execute the PS offer release process.
• Maintain the PSA platform, ensuring data accuracy, reporting reliability, and system stability.
• Manage and mentor a team of four analysts across the US and India.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, offering a CustomerOS platform to orchestrate the customer journey. More than 2,000 companies use their applications and AI agents to drive learning, adoption, community connection, and success for their customers.

• Responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process.
• This role emphasizes RevOps expertise, data readiness, with some technical troubleshooting to power Magnify’s machine-learning forecasting.
• This is a hybrid technical, operational, and customer-facing role that requires cross-functional coordination and a deep understanding of customer revenue workflows, SaaS metrics, and system integrations.

Magnify.io is an AI-powered post-sales customer-success orchestration platform helping software companies turn customer success into a true growth engine. They unify data across CRMs, product analytics, and support systems, then surface intelligent insights and automation.

• Own day-to-day operations supporting revenue and client acquisition teams
• Partner closely with sales leadership to ensure alignment between strategy and execution
• Design, document, and continuously improve outbound workflows, playbooks, and handoff processes

Our client is a growing B2B services organization. They are looking to hire a Commercial Operations Manager to own and optimize the execution of their outbound and revenue-supporting operations.

• Lead and develop offshore customer support leads, managing chat and email support operations.
• Drive continuous improvement through data analysis and workflow design, enhancing user experience.
• Guide AI adoption in support operations, creating knowledge systems and SOPs for both human agents and AI copilots.

Babylist is the leading registry, e-commerce, and content platform for growing families, serving over 9 million people annually.

• Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives.
• Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
• Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.

ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
• Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
• Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.

• Optimize the go-to-market engine across Sales, Marketing, and Customer Success.
• Drive operational excellence through data, systems, and strategy.
• Own process improvement, forecasting, reporting, and enablement workflows.

Lumana's AI video security platform delivers unmatched visibility and control, helping customers enhance security and safety, streamline operations, and respond instantly.

• Own day-to-day revenue operations across the full funnel.
• Maintain and optimize CRM and revenue tooling for accurate tracking.
• Build dashboards and reports that provide clear visibility into performance.

Oliv.AI is a SalesTech global startup headquartered in San Francisco, creating the world's first team of AI Agents for sales. With recent $5.2M Seed funding, they solve the problem of unreliable deal data for revenue teams, capturing Deal Intelligence from meetings and emails.

• Act as a principal strategic partner to Ariana (Director of Sales Ops) and senior GTM leadership, operating as a high-leverage IC across the Sales Ops org.
• Drive strategic projects that span across multiple product lines, including initiatives to build a multi-product selling motion and expansion into new verticals.
• Partner with Sales, Marketing, Finance, and Operations to align on go-to-market strategy, planning, and execution.

Brightwheel's vision is high quality early education for every child. They are the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

• Lead strategic initiatives to scale partner and customer growth.
• Design and drive data-driven pipeline growth strategies.
• Optimize partner and customer referral attribution processes.

Deel is the all-in-one payroll and HR platform for global teams, unlocking global opportunity for every person, team, and business.

• Lead and grow a global CX team by recruiting, coaching, and developing high-performing agents and leads.
• Optimize Zendesk workflows, macros, automations, triggers, and dashboards to ensure efficiency and consistent experiences.
• Collaborate with Product, Operations, and Engineering to turn insights into product and operational improvements.

Firstbase, part of AppDirect, provides the infrastructure that makes remote and hybrid work possible. They offer businesses the ability to instantly support remote workers with the physical goods they need and give workers the ability to pick and choose what they need. They power millions of subscriptions worldwide for organizations with a values-driven culture.

• Own the operational rhythm of customer success and design systems to move accounts toward positive health indicators.
• Design and execute partner implementation and member onboarding at scale using HubSpot, Zapier, and Slack.
• Continuously optimize processes, identify bottlenecks, and run experiments to improve speed, accuracy, and scalability across CX operations.

Mento is a human and AI coaching company with the mission to help people perform their best at work. They are empowering employees at fast-growing companies and have experienced 5x user growth and 3x revenue growth in the past year.