Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.
Lead standard renewals for our upmarket segment, balancing hunting for expansion and logo retention.
Protect logo retention and ARR outcomes in every renewal, working with the Sales & Success team to effectively trade value for value with our enterprise plan customers.
Continuously refine renewal processes, tooling, and communications to improve efficiency and customer experience.
Zapier is a company that builds and uses automation every day to make work more efficient, creative, and human. They are a scaled company giving employees 0→1 startup energy, ownership, and autonomy within the resources of a scaled company.
The Marketing Operations Specialist will be responsible for HubSpot and the operational backbone of our B2B marketing engine. The role involves partnering with Demand Gen and RevOps to build campaigns, maintain lifecycle operations, and improve processes. Key responsibilities include HubSpot ownership, marketing automation, lead management, campaign operations, tool integration, and cross-functional partnership.
Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems.
The Sales Operations Manager will play a critical role in enabling and scaling our sales organization. You will work at the intersection of sales, marketing, data, process, and technology. Your efforts will directly support revenue growth, quota attainment, and lifecycle efficiency within our customer base.
Momence is a next-generation booking and communications platform for experience-based businesses, helping over 1,500 businesses with scheduling, payments, communication.
Lead the implementation and ongoing management of systems and tools that support the Implementation organization.
Partner with cross-functional stakeholders to identify opportunities for automation and workflow optimization across the customer onboarding and deployment journey.
Map, monitor, and analyze onboarding, deployment, and activation workflows, identifying pain points in customer handoffs, internal processes, service package delivery, or tooling gaps and driving the initiatives that resolve them.
1Password is building the foundation for a safe, productive digital future. As one of the most loved brands in cybersecurity, they take a human-centric approach in everything from product strategy to user experience. They have surpassed $400M in ARR and earned a spot on the Forbes Cloud 100 for four years in a row.
Build and scale Success & Services processes and tooling.
Drive Success for the long tail of our customer base, helping rapid and efficient expansion with smaller customers.
Design and execute programs to drive impact at scale for our SMB customers.
CompScience is a high-growth startup on a mission to prevent 1 million workplace injuries through technological innovations, ensuring that everyone can go home safe.
Partner with Sales, Marketing, BDR, and Customer Success leaders to document, optimize, and scale GTM processes across pipeline creation, lead conversion, renewals, and expansion.
Support operational execution of Marketing-to-Sales handoffs, lead routing, and campaign tracking.
Manage operational components that directly influence revenue, including pricing updates, demand planning, and renewal cycle management.
Cobalt's pentests start in as little as 24 hours and integrate with modern development cycles. Their award-winning, fully remote team is committed to helping agile businesses remediate risk quickly and innovate securely, and has over 1,000 customers.
Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.
Design, build, and optimize complex, multi-channel marketing campaigns, automated workflows, and nurture streams within HubSpot.
Contribute to the definition, management, and optimization of the end-to-end lead lifecycle, including lead scoring, routing, and segmentation processes.
Actively manage and support the maintenance and optimization of our marketing automation platform (HubSpot) and its critical integrations with the CRM and other MarTech tools.
Backblaze is the object storage leader in the open cloud movement. Together with partners, they’re helping customers break free from restrictive legacy solutions and blaze forward with the power of the open cloud, managing over three billion gigabytes of data storage for 500K+ customers.
Lead and develop a team of managers overseeing a growing team of ~30 CX agents.
Own the prospect experience by designing and refining workflows from initial contact through scheduling.
Work cross-functionally with Product, Marketing, and Clinical Operations to create a seamless prospect journey.
Solace is a healthcare advocacy marketplace connecting patients and families to experts who help them understand and take charge of their personal health. Solace is a Series B startup, founded in 2022, with a lean, mission-driven, and quickly growing fully remote U.S. team.
Strengthen forecasting, renewals, and lifecycle management.
Support strategic planning & territory alignment.
1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.
Enable the team to super-serve customers by creating the conditions for great work to happen. Own Customer Experience as an operating system, making energy feel transparent, effortless and human. Grow and lead the CX function by setting clear priorities, operating cadence, and quality standards as the team scales.
Tem is rebuilding the energy transaction system, making it transparent and fair, and putting power back in the hands of people.
Responsible for implementing a standardized customer support methodology inspired by best practices. Automate customer workflows using tools like Monday, Make, and Zapier. Develop a structured process for creating client case studies to showcase successes.
Nous sommes une entreprise spécialisée dans l’accompagnement de TPE/PME et entrepreneurs en hypercroissance.
Build and own the operational system that gives the team clarity and structure as work scales. Define and standardize workflows and decision frameworks that stabilize workload. Collaborate with CX, Product, Data and Sales to design processes that minimize friction across the customer lifecycle.
Tem is rebuilding the energy transaction system, making it transparent and fair to put power back in the hands of people.
Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.
Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.
Lead a team of operations experts that support the Customer Launch teams.
Drive the planning of and owning specific strategic initiatives, programs, and projects.
Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.
Drive CRM strategy and translate business goals into an effective CRM marketing strategy.
Develop and execute operational plans to onboard new users and engage a broad audience.
Monitor campaign performance, analyze key metrics, and provide data-driven insights for optimization.
NerdWallet is looking for a CRM Manager to manage and drive email communications for our user base and committed to pursuing and hiring a diverse workforce.
Leads HubSpot portal setup, customization, and data migration for new clients. Streamlines sales and marketing workflows using HubSpot’s CRM and automation tools. Creates and manages landing pages, forms, email campaigns, and effective calls-to-action.
INSIDEA is a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions.