Services Operations & Digital Success Leader

Key Responsibilities:

• Build Success & Services processes, playbooks, and tooling to drive efficiency and impact.
• Test and deploy new product capabilities or third-party tools to support scalability.
• Drive forecasting, KPI dashboards, and executive reporting for the Services team.

Digital Success:

• Drive Success for the long tail of our customer base, helping rapid and efficient expansion with smaller customers.
• Partner with product to design and rollout automated SMB customer journeys, self-service product features and improve in-app engagement.
• Design and execute programs to drive impact at scale for our SMB customers, in partnership with the Risk Services team.

Qualifications:

• Experience in Customer Success, Operations, Program Management, preferably in a B2B SaaS environment.
• Strong background in building and deploying processes, systems, or scaled programs.
• Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights and recommendations.