Job Description
Platform Ownership & Systems Development: Own the implementation, configuration, and ongoing optimization of Gainsight. Design and maintain data models, integrations, health scoring, and lifecycle frameworks. Establish documentation, best practices, and governance for platform usage.
Engagement & Program Strategy: Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Build segmentation strategies to deliver targeted, relevant communications. Measure engagement performance and continuously optimize via testing and analytics.
Leadership & Cross-Functional Collaboration: Act as the internal expert and strategic partner for engagement platforms. Train and enable CS and Operations teams on using Gainsight effectively. Influence roadmap prioritization based on customer data and business goals.
About Hazel Health
Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.