Source Job

• You'll make our internal tools more reliable, our processes more scalable, and our support teams more efficient.
• Blend system administration, workflow optimization, data-driven decision-making, and an automation-first mindset to reduce friction.
• Help internal teams focus on the work that matters most.

At Zapier, we build and use automation every day to make work more efficient, creative, and human.

Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead more complex implementations. Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the ServiceNow platform, and share insights with product teams. Coach and mentor junior team members on solutioning, building expertise, and project challenges as they arise.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Review and map existing workflows for downloading, uploading, and processing reports.
• Reduce manual work and mistakes through automation and AI validation.
• Build AI agents trained on our internal guides, documentation, datasets, and historical Slack conversations.

GNO Partners helps Amazon FBA sellers scale their businesses by implementing proven systems and strategies. Their fully remote team of experts has worked with over 600 brands and is currently partnered with more than 300 active clients.

• Support integrated marketing programs, events, and special projects with planning, logistics, and execution.
• Coordinate and manage vertical market campaigns and thought leadership initiatives, ensuring deliverables are completed.
• Assist with reporting and process management, including campaign codes, SOPs, and repository updates (SharePoint, Seismic).

Experian is a global tech company in data and analytics, passionate about unlocking the power of data to transform lives and create opportunities.

• Own the operational rhythm of customer success and design systems to move accounts toward positive health indicators.
• Design and execute partner implementation and member onboarding at scale using HubSpot, Zapier, and Slack.
• Continuously optimize processes, identify bottlenecks, and run experiments to improve speed, accuracy, and scalability across CX operations.

Mento is a human and AI coaching company with the mission to help people perform their best at work. They are empowering employees at fast-growing companies and have experienced 5x user growth and 3x revenue growth in the past year.

• Support GitLab’s Chief Product & Marketing Officer by anticipating needs.
• Manage complex calendars and transform high-level meeting descriptions into clear agendas.
• Coordinate end-to-end travel logistics and partner with People Operations and IT.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations.

Serve as the primary point of contact and program owner for inbound RFPs, customer onboarding coordination, and diligence assessments. Drive automation, tooling, and data/metrics for efficiency. Lead continuous improvement initiatives to optimize RFP and diligence processes, identify bottlenecks, and increase organizational efficiency.

GRAIL is a healthcare company, pioneering new technologies to advance early cancer detection.

Collaborate across departments to accomplish projects, processes and high priority tasks. Identify needs of project deliverables from launch through close. Monitor the progress of projects and adapt to ensure successful outcome.

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster.

Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.

• Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
• Help drive the operational cadence of various businesses and functions.
• Develop project scopes and objectives, involving all relevant stakeholders.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.

Design, build, and manage the operational engine and intellectual property for the Global Security Architecture Practice. Transform the team's collective expertise into a scalable asset for consistent quality. Drive operational excellence, process innovation, and strategic program management for the Global Security Architecture Practice.

Palo Alto Networks' mission is to be the cybersecurity partner of choice, protecting our digital way of life by challenging the status quo.

Drive high-impact projects that support strategic priorities, turn insights into action, improve business performance, and partner with senior management teams.

Brightwheel supports teachers, engages parents, and enables the small businesses that make up the $175 billion early education industry.

Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.

Build and own the operational system that gives the team clarity and structure as work scales. Define and standardize workflows and decision frameworks that stabilize workload. Collaborate with CX, Product, Data and Sales to design processes that minimize friction across the customer lifecycle.

Tem is rebuilding the energy transaction system, making it transparent and fair to put power back in the hands of people.

Own the design operating system by building, maintaining, and evolving how the Design team plans, reviews, and collaborates across EPD. Establish consistent, high-quality team rituals such as critiques, shareouts, and reviews that drive alignment and elevate craft. Manage design tooling and partner with Procurement to secure new tools that improve efficiency, collaboration, and AI fluency.

Vanta helps businesses earn and prove trust by empowering companies to practice better security and prove it with ease.

Serve as the primary client advocate, building strong cross-functional relationships. Lead and execute day-to-day program operations, including client touchpoint preparation and presentation. Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services.

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration.

• Responsible for creating effective learning experiences that help our GTM teams ramp quickly.
• Designing and leading onboarding, while also supporting the broader enablement programs.
• Partner with cross-functional teams on product and skills-based enablement, and use automation and AI to streamline how our teams learn.

At Zapier, we build and use automation every day to make work more efficient, creative, and human.

• Lead end-to-end implementation and operational rollout of new and existing programs.
• Develop and execute a customer support strategy rooted in responsiveness, partnership, and operational clarity.
• Partner with stakeholders to implement scalable, API-integrated pipelines that connect operational, contractual, financial, and performance data to automated workflows.

Aledade exists to empower the most transformational part of our health care landscape - independent primary care.

Configure Omada systems and monitor internal readiness for customer onboarding/offboarding. Manage the lifecycle of reporting requests, providing updates to CSMs and customers. Investigate, triage, and resolve cases from external customers and internal stakeholders.

Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease.

• Lead the Customer Success team, providing mentorship and professional development.
• Design and deliver onboarding programs and training sessions for smooth product adoption.
• Serve as the primary liaison for key accounts, providing strategic guidance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.