Client Success Manager

Serves as the client's primary advocate, building strong relationships and ensuring seamless value delivery.

Leads program operations including client touchpoints, reporting, and issue resolution.

Partners with Strategic Accounts to translate client goals into tailored value propositions.

Generates materials and reporting to deliver insights and demonstrate program performance.

Functions as the client's advocate and subject matter expert to the organization.

Documents key internal stakeholder insights, opportunities, and activities.

Manages associate team members, providing mentorship and setting clear goals.

Collaborates with internal groups like product, engineering, and sales.

Proactively identifies opportunities to improve the client experience.