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This position manages projects and supports partner relationships. It also leads business analysis initiatives in the Application Management Services group. The ideal candidate will have proven project and customer management success in a high-growth setting.

Totara delivers innovative products and support to its customers, setting the standard for success in its industry.

• Lead the implementation and ongoing management of systems and tools that support the Implementation organization.
• Partner with cross-functional stakeholders to identify opportunities for automation and workflow optimization across the customer onboarding and deployment journey.
• Map, monitor, and analyze onboarding, deployment, and activation workflows, identifying pain points in customer handoffs, internal processes, service package delivery, or tooling gaps and driving the initiatives that resolve them.

1Password is building the foundation for a safe, productive digital future. As one of the most loved brands in cybersecurity, they take a human-centric approach in everything from product strategy to user experience. They have surpassed $400M in ARR and earned a spot on the Forbes Cloud 100 for four years in a row.

• Provide 1:1 virtual follow-ups with customers as they learn to use purchased products.
• Manage multiple projects and ensure on-time deliverables.
• Maintain strong communication skills and comfort in a customer-facing environment.

Bloomerang's powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more.

Lead creative programs from intake and planning through execution and launch. Act as the central point of accountability for timelines, dependencies, resourcing, and cross-functional alignment. Design, refine, and implement program management systems, workflows, and processes that improve visibility, speed, and scalability across KarmaLab globally.

Reddit is a community of communities built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet.

• Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
• Help drive the operational cadence of various businesses and functions.
• Develop project scopes and objectives, involving all relevant stakeholders.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.

• Own the end-to-end customer journey across evaluation services.
• Define and execute product strategies that improve onboarding and overall satisfaction.
• Build and maintain a roadmap focused on acquisition conversion, retention, and customer success.

At My Funded Futures, we’re transforming the world of proprietary trading by giving traders the capital, tools, and community they need to succeed.

• Serve as the primary point of contact to ensure customers achieve measurable readiness outcomes.
• Coordinate with internal teams to ensure project requirements are met on time and within scope.
• Act as a trusted advisor, delivering best practices and strategic recommendations aligned with readiness goals.

Ethos aims to transform training development, consumption, and alignment with business outcomes to bridge the human readiness gap. They are a Series A startup with $40M+ raised, partnering with 150+ enterprise customers across various sectors.

• Define end-to-end plans, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions.
• Implement scalable processes or solutions that help us effectively plan and manage multiple UX projects to meet our objectives.
• Ensure transparency, alignment and clear communication of design program status and overall resourcing across the portfolio to key product development stakeholders.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Lead end-to-end implementation and operational rollout of new and existing programs.
• Develop and execute a customer support strategy rooted in responsiveness, partnership, and operational clarity.
• Partner with stakeholders to implement scalable, API-integrated pipelines that connect operational, contractual, financial, and performance data to automated workflows.

Aledade exists to empower the most transformational part of our health care landscape - independent primary care.

• Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes.
• Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution.
• Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability.

Correlation One develops workforce skills for the AI economy, partnering with enterprises and governments to close critical data, digital, and technology skills gaps.

• Build programs that engage, retain, and grow our customer base.
• Own customer engagement efforts, lifecycle campaigns, customer advocacy, and voice-of-customer programs.
• Build a repeatable, data-driven customer marketing program that fuels adoption, expansion, and advocacy.

Launched in 2018, Forethought offers the world’s most advanced AI agents for CX — enterprise-ready and built for every customer moment.

• Drive and scale customer success programs.
• Strengthen forecasting, renewals, and lifecycle management.
• Support strategic planning & territory alignment.

1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.

• Support integrated marketing programs, events, and special projects with planning, logistics, and execution.
• Coordinate and manage vertical market campaigns and thought leadership initiatives, ensuring deliverables are completed.
• Assist with reporting and process management, including campaign codes, SOPs, and repository updates (SharePoint, Seismic).

Experian is a global tech company in data and analytics, passionate about unlocking the power of data to transform lives and create opportunities.

• Manage a portfolio of concurrent projects, overseeing all project deliverables.
• Collaborate with Sales, Engineering, Support, and Customer Success Managers to guarantee a smooth customer experience.
• Drive continuous improvement by enhancing project management and delivery operations processes.

Aspire.io is the world's first word-of-mouth commerce platform that leverages your brand's ambassadors, influencers, affiliates, customers, user-generated content, and social ads.

Responsible for implementing a standardized customer support methodology inspired by best practices. Automate customer workflows using tools like Monday, Make, and Zapier. Develop a structured process for creating client case studies to showcase successes.

Nous sommes une entreprise spécialisée dans l’accompagnement de TPE/PME et entrepreneurs en hypercroissance.

• Drive product adoption and engagement through scalable programs.
• Use data and automation to deliver timely messaging.
• Partner with cross-functional teams to improve customer outcomes.

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows.

• Lead the onboarding program, acting as the main point of contact for new hires and facilitating onboarding sessions.
• Maintain and improve recognition programs to boost employee engagement and motivation.
• Coordinate operations in tools and communication channels like employee swag store, and Slack.

Greenhouse's mission is to make every company great at hiring, and they believe their employees are the foundation of their success.

• Build and deliver scalable enablement programs to accelerate recruiter ramp time and improve tool fluency.
• Maintain the single source of truth for recruiting documentation across platforms.
• Identify inefficient workflows and translate them into scalable, tech-enabled solutions.

Vanta helps businesses earn and prove trust by empowering companies to practice better security and prove it with ease through continuous security monitoring.

• Lead high-impact implementations of Rentable’s revenue management platform.
• Manage each engagement from kickoff through go-live and transition to Customer Success.
• Serve as a trusted advisor for customers and a key internal partner to CS, Product, and Support.

Rentable specializes in industry-leading martech and data SaaS products for the rentals industry and operates as a 100% remote team across the U.S.

Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.