Source Job

• Lead customer advocacy programs to amplify top customer champions.
• Develop and grow the Fleetio customer community for knowledge-sharing.
• Build and execute expansion marketing strategies to drive adoption of additional products.

Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations.

Own end‑to‑end execution of lifecycle journeys for install‑base customers across channels focused on adoption, expansion, and renewal. Use customer, product usage, and billing data to define segments and tailor campaigns accordingly. Run A/B and multivariate tests on messaging, timing, triggers, and segmentation.

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

• Manage trial conversion nurtures and enterprise journey programs.
• Curate and distribute customer-facing newsletters.
• Monitor and build reporting of key lifecycle metrics.

AlphaSense is a market intelligence platform that helps companies remove uncertainty from decision-making. They have over 2,000 employees globally and offices in multiple countries.

Build and optimize lifecycle programs across onboarding, activation, expansion, and retention. Own the email channel roadmap and continually identify opportunities to improve engagement and conversion across key funnel stages. Translate audience insights, product behaviors, and lifecycle signals into targeted messaging and personalized journeys.

Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do!

• Drive product adoption and engagement through scalable programs.
• Use data and automation to deliver timely messaging.
• Partner with cross-functional teams to improve customer outcomes.

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows.

Lead the Lifecycle Center of Excellence, focusing on growth-driven use cases to sustainably grow the MAU base. Lead redesign of the new user onboarding journey to optimize activation, engagement, and conversion metrics. Create and execute resurrection/re-engagement campaigns to win back lapsed or churned users.

Fetch empowers consumers to live rewarded throughout their day and is reshaping how brands and consumers connect in the marketplace.

Shape communication with patients and advocates throughout their journey. Refine lifecycle programs and scale operational excellence across channels. Collaborate with teams to improve patient satisfaction.

Solace is a Series B startup founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and SignalFire.

Evolve customer engagement marketing strategic plan. Empower customers with a relevant and valuable digital experience. Support all segments of PointClickCare, navigating and influencing stakeholders to institute advocacy and engagement best practices.

PointClickCare's mission is simple: to help providers deliver exceptional care, and they reinvest a significant percentage of their revenue back into research and development.

• Manage the day-to-day execution of the advocacy and reference program.
• Own the daily management and optimization of the customer advocacy tool.
• Project manages the end-to-end development of compelling customer stories.

Varicent is redefining how organizations achieve revenue success with cutting-edge SaaS solutions. Recognized as a market leader, Varicent is trusted by global industry leaders and offers a diverse, collaborative, and innovative team environment where employees can thrive.

• Design and execute a holistic, data-backed lifecycle marketing strategy for customer acquisition, conversion, nurturing, and win-back across all products and geos.
• Lead the strategy and execution of sophisticated omnichannel campaigns (email, in-app, push, SMS, referral, etc.) mapped precisely to the customer journey stages.
• Define and own content-driven nurture and re-engagement strategies focused on driving activation, retention, and maximum Partner success.

Constant Contact empowers people everywhere to pursue their dreams by giving them all the help and tools they need to grow online. They are awesome people who take ownership and make an impact with the mindset, integrity and courage of a small business owner.

• Design Master Journey Blueprints, define customer needs, map journey logic, and set experimentation hypotheses for all new and evergreen lifecycle programs.
• Drive Experimentation & Causal Analysis, partner with Growth Data Scientists and Analysts to design rigorous test methodologies with clear hypotheses and success metrics.
• Refine System Logic & Orchestration, collaborate with Orchestration Managers, System Specialists, and MarTech Analysts to optimize automation systems.

Life360's mission is to keep people close to the ones they love through their mobile app and Tile tracking devices. Life360 has more than 500 remote-first employees and delivers peace of mind and enhances everyday family life.

Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

Manage renewals of SaaS based products for LinkedIn Talent solutions. Prepare & deliver key customer moments and meetings across multiple levels in the organisation. Drive Customer growth by proactively identifying opportunities to deliver greater customer value and showcase ROI.

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce.

• Develop and execute sales plays aligned to customer problems, verticals, or product motions.
• Externalize Attentive’s multi-product narrative through GTM assets.
• Partner with Product Marketing and Voice of Market teams to ensure messaging reflects buyer needs.

Attentive is an AI marketing platform for 1:1 personalization, redefining how brands connect with people. They combine technology with human expertise to build authentic customer relationships, working with over 8,000 customers across 70+ industries and recognized by G2 as the #1 provider in SMS Marketing.

• Lead the development and execution of customer advocacy programs.
• Collaborate with sales, marketing, customer success, and product teams to align advocacy initiatives.
• Build and nurture strong executive-level relationships with key customers across EMEA.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations.

Own the full customer engagement ecosystem including onboarding, adoption, value delivery, outcomes, renewal, and strategic expansion. Build a next generation of hybrid CSM-strategists who function like growth operators and define the future of how customers adopt AI-powered marketing. Partner closely with Product, Engineering, Content Production, and Community teams to translate customer insights into improvements, trainings, and repeatable playbooks.

GrowthX is building the modern growth engine for marketing teams and has grown from concept to eight-figure annual revenue since its launch in 2024.

• Lead the strategy for lifecycle programs involving a mix of email, push, and in-app delivering best-in-class communications.
• Build and execute complex CRM campaigns that guide clients to relevant products and services within the Kraken ecosystem.
• Conduct data analysis of campaign results, while using data to optimize and create operational plans and manage spend.

Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.

• Lead the strategy and execution of customer advocacy initiatives across the EMEA region.
• Transform successful customers into influential voices and long-term champions.
• Collaborate with senior internal stakeholders and executive-level customers.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.

• Drive and scale customer success programs.
• Strengthen forecasting, renewals, and lifecycle management.
• Support strategic planning & territory alignment.

1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.