Digital Customer Success Manager

Jasper

Remote regions

US

Salary range

$100,000–$115,000/year

Benefits

Unlimited PTO

Job Description

Product Adoption & Engagement:

  • Build scalable 1:many programs that help customers adopt core features.
  • Use data and behavioral insights to proactively engage customers and drive deeper usage.
  • Identify patterns that signal expansion potential and activate them through digital plays.

Experiment & Optimize:

  • Use an MVP mindset to launch, measure, and iterate on digital engagement strategies.
  • Analyze usage and sentiment data to uncover opportunities and improve engagement workflows.
  • Balance automation with personalized touchpoints to maximize impact.

Data, Automation & AI:

  • Use product and engagement data to prioritize cohorts and deliver timely messaging at scale.
  • Continuously refine campaigns based on performance, usage trends, and customer feedback.
  • Improve programs that influence retention, health, and advocacy.

About Jasper

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows.

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