Source Job

Help customers and prospects evaluate their customer engagement strategy. Recommend solutions that meet their technical and business requirements. Build lasting relationships with your accounts.

SAS is a leader in data and AI, transforming data into intelligence through their software and services for customers worldwide.

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

• Drive product adoption and engagement through scalable programs.
• Use data and automation to deliver timely messaging.
• Partner with cross-functional teams to improve customer outcomes.

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows.

• Build programs that engage, retain, and grow our customer base.
• Own customer engagement efforts, lifecycle campaigns, customer advocacy, and voice-of-customer programs.
• Build a repeatable, data-driven customer marketing program that fuels adoption, expansion, and advocacy.

Launched in 2018, Forethought offers the world’s most advanced AI agents for CX — enterprise-ready and built for every customer moment.

Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.

This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions. Customer Success Managers for Health Plan ensure optimal adoption of Collective Medical’s technology, align our product’s capabilities with organizational goals, and maintain long term strategic relationships. Own strategic partnerships with clients, acting as the primary point of contact

As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

Strengthen relationships with Jane’s largest clinics through proactive outreach. Drive retention and feature adoption by helping clinics understand and leverage Jane’s capabilities. Influence Jane’s product direction by bringing forward clear, customer-informed insights and trends.

Jane is a high growth SaaS company that builds the products and tools that thousands of clinics rely on every day to run their businesses and care for their patients.

• Support the development and execution of member acquisition and enrollment efforts across marketing, sales, community, & provider channels
• Develop compelling content to support sales efforts and educate both technical and executive buyers
• Drive operational excellence in Marketing by implementing optimized workflows and technology stack integrations.

Cayaba Care aims to drastically improve the experience of underserved communities by reimagining how they deliver meaningful and compassionate care to expectant moms. They are focused on building trust-based engagement and wrap-around support for expectant moms to ensure they have all the social support they need.

• Lead customer advocacy programs to amplify top customer champions.
• Develop and grow the Fleetio customer community for knowledge-sharing.
• Build and execute expansion marketing strategies to drive adoption of additional products.

Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations.

Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

• Manage strategic accounts, develop new business opportunities, and position the company as a leading provider.
• Work closely with pharmaceutical, biotech, and clinical research organizations to deliver insights.
• Manage the full sales cycle, including prospecting, proposal development, negotiation, and closing deals.

PointClickCare is the leading provider of Long-Term and Post-Acute Care (LTPAC) Real-World Data (RWD) and Real-World Evidence (RWE) solutions.

• Provide call planning and prospecting support to a regional team of Oncology Account Executives.
• Optimize ongoing digital communication strategies and tactics to provide promotional product information with customers.
• Design and execute digital promotional campaigns for HCPs, including targeting and analysis.

AbbVie discovers and delivers innovative medicines and solutions that solve serious health issues. They have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, neuroscience, and eye care.

• Manage trial conversion nurtures and enterprise journey programs.
• Curate and distribute customer-facing newsletters.
• Monitor and build reporting of key lifecycle metrics.

AlphaSense is a market intelligence platform that helps companies remove uncertainty from decision-making. They have over 2,000 employees globally and offices in multiple countries.

• Own end-to-end planning, execution, and optimization of CRM executive engagement programs.
• Partner with CRM and Sales leadership to design tailored executive experiences.
• Collaborate with Marketing and Communications teams to promote CRM business updates.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations. Join them as they pursue their purpose to make the world work better for everyone.

Own the full customer engagement ecosystem including onboarding, adoption, value delivery, outcomes, renewal, and strategic expansion. Build a next generation of hybrid CSM-strategists who function like growth operators and define the future of how customers adopt AI-powered marketing. Partner closely with Product, Engineering, Content Production, and Community teams to translate customer insights into improvements, trainings, and repeatable playbooks.

GrowthX is building the modern growth engine for marketing teams and has grown from concept to eight-figure annual revenue since its launch in 2024.

• Own end-to-end go-to-market planning and campaign execution across portfolios, territory or vertical.
• Develop and lead marketing programs that engage with prospects to drive opportunities and revenue.
• Collaborate closely with other marketing teams to improve content performance and conversion through data-driven insights.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives, with 1200+ colleagues in 75+ countries.

• Develop and execute sales plays aligned to customer problems, verticals, or product motions.
• Externalize Attentive’s multi-product narrative through GTM assets.
• Partner with Product Marketing and Voice of Market teams to ensure messaging reflects buyer needs.

Attentive is an AI marketing platform for 1:1 personalization, redefining how brands connect with people. They combine technology with human expertise to build authentic customer relationships, working with over 8,000 customers across 70+ industries and recognized by G2 as the #1 provider in SMS Marketing.

• Lead the strategy and execution of paid and performance-driven digital marketing channels.
• Oversee campaign planning, budgeting, implementation, and optimization.
• Utilize analytics tools to monitor performance and refine digital strategies.

Cortica is a rapidly growing healthcare company with 24 locations across 8 states pioneering a unique, multi-specialty approach to treating children with autism.

• Develop and execute demand creation programs that drive revenue through direct sales teams.
• Manage multi-channel marketing programs, including email campaigns, drip email nurture series, and content.
• Analyze tactical campaign performance for continuous improvement.

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date.

• Lead the Customer Success team, providing mentorship and professional development.
• Design and deliver onboarding programs and training sessions for smooth product adoption.
• Serve as the primary liaison for key accounts, providing strategic guidance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.