Source Job

Own end‑to‑end execution of lifecycle journeys for install‑base customers across channels focused on adoption, expansion, and renewal. Use customer, product usage, and billing data to define segments and tailor campaigns accordingly. Run A/B and multivariate tests on messaging, timing, triggers, and segmentation.

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

Own the full customer engagement ecosystem including onboarding, adoption, value delivery, outcomes, renewal, and strategic expansion. Build a next generation of hybrid CSM-strategists who function like growth operators and define the future of how customers adopt AI-powered marketing. Partner closely with Product, Engineering, Content Production, and Community teams to translate customer insights into improvements, trainings, and repeatable playbooks.

GrowthX is building the modern growth engine for marketing teams and has grown from concept to eight-figure annual revenue since its launch in 2024.

• Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
• Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
• Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.

• Build programs that engage, retain, and grow our customer base.
• Own customer engagement efforts, lifecycle campaigns, customer advocacy, and voice-of-customer programs.
• Build a repeatable, data-driven customer marketing program that fuels adoption, expansion, and advocacy.

Launched in 2018, Forethought offers the world’s most advanced AI agents for CX — enterprise-ready and built for every customer moment.

Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.

Evolve customer engagement marketing strategic plan. Empower customers with a relevant and valuable digital experience. Support all segments of PointClickCare, navigating and influencing stakeholders to institute advocacy and engagement best practices.

PointClickCare's mission is simple: to help providers deliver exceptional care, and they reinvest a significant percentage of their revenue back into research and development.

• Proactively manage customer health through intentional and outcome-driven engagement.
• Drive product adoption acceleration and articulate clear ROI to customers.
• Strengthen relationships and provide tailored advice on product fit and configuration.

Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.

Customer.io powers automated communication that people actually want to receive.

• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Partner with customers to drive engagement, retention, and expansion.
• Guide feature adoption and review new features to help customers achieve success.

Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software.

• Lead the Customer Success team, providing mentorship and professional development.
• Design and deliver onboarding programs and training sessions for smooth product adoption.
• Serve as the primary liaison for key accounts, providing strategic guidance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Build strong, trusted relationships with customers. Guide customers through every stage of their Webflow journey. Lead account strategy and drive adoption and impact.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and creativity.

• Build and scale Success & Services processes and tooling.
• Drive Success for the long tail of our customer base, helping rapid and efficient expansion with smaller customers.
• Design and execute programs to drive impact at scale for our SMB customers.

CompScience is a high-growth startup on a mission to prevent 1 million workplace injuries through technological innovations, ensuring that everyone can go home safe.

• Partner with impactful customers, helping them adopt Maze effectively.
• Drive adoption, strengthen research workflows, and deliver measurable value.
• Advise on research methodologies, study design, and participant recruitment strategies.

Maze is a user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

As a Customer Success Manager, build and maintain strong relationships with customers to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor. Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention.

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers.

• Drive and scale customer success programs.
• Strengthen forecasting, renewals, and lifecycle management.
• Support strategic planning & territory alignment.

1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.

• Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
• Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
• Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.

Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.

• Design Master Journey Blueprints, define customer needs, map journey logic, and set experimentation hypotheses for all new and evergreen lifecycle programs.
• Drive Experimentation & Causal Analysis, partner with Growth Data Scientists and Analysts to design rigorous test methodologies with clear hypotheses and success metrics.
• Refine System Logic & Orchestration, collaborate with Orchestration Managers, System Specialists, and MarTech Analysts to optimize automation systems.

Life360's mission is to keep people close to the ones they love through their mobile app and Tile tracking devices. Life360 has more than 500 remote-first employees and delivers peace of mind and enhances everyday family life.

Build strong working relationships with customers, becoming a reliable partner throughout their Webflow journey. Learn each customer’s goals and workflows to guide them toward meaningful wins. Bring clear, organized customer insights back to the business to help improve our product and processes.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust and transparency.

Build and optimize lifecycle programs across onboarding, activation, expansion, and retention. Own the email channel roadmap and continually identify opportunities to improve engagement and conversion across key funnel stages. Translate audience insights, product behaviors, and lifecycle signals into targeted messaging and personalized journeys.

Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do!

Help customers and prospects evaluate their customer engagement strategy. Recommend solutions that meet their technical and business requirements. Build lasting relationships with your accounts.

SAS is a leader in data and AI, transforming data into intelligence through their software and services for customers worldwide.