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$134,000–$166,571/yr
US

  • Lead the Customer Success team, providing mentorship and professional development.
  • Design and deliver onboarding programs and training sessions for smooth product adoption.
  • Serve as the primary liaison for key accounts, providing strategic guidance.

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20 jobs similar to Sr Director, Customer Success

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$134,000–$166,571/yr
US

  • Lead a high-performing team dedicated to client satisfaction, retention, and growth.
  • Oversee onboarding, engagement, and training programs while ensuring clients maximize the value of products and services.
  • Act as a trusted advisor to key accounts, build long-term relationships, and collaborate closely with Sales, Product, and Marketing teams to deliver a seamless customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

US

  • Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
  • Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
  • Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

US Canada EMEA

  • Design and operationalize a scalable, data-informed Customer Success strategy.
  • Lead the Customer Success Management and Renewals teams.
  • Drive improvements in product adoption, utilization, and customer satisfaction.

At 1Password, we’re building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure.

US

  • Lead strategic customer relationships and ensure exceptional experiences for high-value small and medium business clients.
  • Collaborate closely with cross-functional teams to drive adoption, retention, and success metrics, acting as the trusted advisor to key stakeholders.
  • Influence product adoption, optimize workflows, and shape customer success initiatives in a fast-paced, high-growth environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Canada

  • Lead, coach, and develop a team of Customer Success Managers.
  • Drive a shift from reactive issue management to proactive engagement.
  • Collaborate with various teams to deliver a unified customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

$153,000–$225,000/yr
US Unlimited PTO 3w maternity 1w paternity

  • Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
  • Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
  • Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.

Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.

$138,600–$190,000/yr
US

  • Lead ClassDojo’s post-sales motion across onboarding, implementation, and long-term partnership management.
  • Oversee a team of district onboarding managers and district partnerships managers.
  • Set the strategic vision for the Success team and define key performance indicators.

ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally use it to share what’s happening throughout the day.

Asia Pacific

As a Customer Success Manager, build and maintain strong relationships with customers to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor. Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention.

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers.

US

  • Build and maintain strong relationships with customer contacts and internal stakeholders.
  • Partner with customers to drive engagement, retention, and expansion.
  • Guide feature adoption and review new features to help customers achieve success.

Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software.

$95,000–$103,000/yr
US 5w PTO

Serve as the primary client advocate, building strong cross-functional relationships. Lead and execute day-to-day program operations, including client touchpoint preparation and presentation. Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services.

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration.

US Unlimited PTO

  • Lead, mentor, and coach a high-performing team of Enterprise and Strategic CSMs.
  • Partner with CSMs to develop and execute comprehensive success plans for each Enterprise and Strategic account, focusing on executive alignment, value realization, and risk mitigation.
  • Systematically gather and communicate customer feedback and insights to Product and Engineering teams to influence the product roadmap and drive innovation.

Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. They are trusted by Fortune 500 companies and businesses of all sizes across industries and are committed to excellence, delivering the highest quality in every aspect of their work.

US

Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.

Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.

US

  • Lead Client Relationship & Delivery Success, oversee transition from implementation to PPS, and serve as primary point of contact.
  • Drive Client Adoption, Value and Growth by monitoring adoption trends, leading business reviews, and identifying upsell opportunities.
  • Enable Operational Excellence by maintaining client documentation in Salesforce, collaborating with teams, and contributing to best practices.

CrossCountry Consulting is an advisory firm that provides solutions spanning accounting and risk, technology-enabled transformation, and transactions. They partner with clients to solve challenges and deliver present and future value, and have earned awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work.

North America South America

  • Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals.
  • Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives.
  • Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale.

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI.

US Unlimited PTO

Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint. Build lasting partnerships with customers through proactive engagement, regular check-ins, and responsive support. Identify opportunities to expand accounts and ensure customer feedback shapes our product and service offerings.

VanishID is a cybersecurity company that offers privacy services to protect against a wide range of cyber and physical threats.

North America

In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.

Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.

US Canada

  • Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus.
  • Inspire and guide the team into a new, proactive Customer Success model centered on customer outcomes and results.
  • Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization.

Magnet Forensics is a global leader in developing digital investigative software. They serve thousands of customers globally and have employees based around the world, focused on innovation and customer satisfaction with a supportive team environment.

$132,200–$198,200/yr
Canada US 4w PTO

  • Lead a team of operations experts that support the Customer Launch teams.
  • Drive the planning of and owning specific strategic initiatives, programs, and projects.
  • Optimize the Customer Launch team’s tech stack.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.

$340,113–$534,463/yr
US Unlimited PTO

  • Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
  • Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
  • Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.

$70,000–$75,000/yr
US 3w PTO

  • Work directly with clients to ensure success.
  • Manage client-related activities of critical importance to the long-term relationship with the client.
  • Maximize client’s product and service satisfaction to retain the client base.

Informa connects customers to information and people that help them know more, do more and be more, running around 800 events each year.