Oversee the transition from implementation to PPS, ensuring a seamless handoff, complete documentation and operational readiness.
Serve as the primary point of contact for assigned clients, helping ensure they stay supported, informed, and able to realize the full benefit of their Coupa investment.
Build influential relationships with client stakeholders to understand their strategic priorities and how CrossCountry’s solutions can best support them.

Drive Client Adoption, Value and Growth:

Monitor adoption trends and KPIs to proactively address risks and identify opportunities to increase ROI.
Lead semi-annual business reviews with clients to evaluate performance, share insights, and align future needs and roadmap.
Identify and qualify opportunities to upsell additional software licenses, modules, advisory and/or post-production services.

CrossCountry

CrossCountry Consulting is an advisory firm that provides solutions spanning accounting and risk, technology-enabled transformation, and transactions. They partner with clients to solve challenges and deliver present and future value, and have earned awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work.

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