Job Description
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services, identifying additional needs, and helping them achieve their business and compliance goals. Here are a few responsibilities: Serve as the primary point of contact for clients and develop strong relationships with key stakeholders. Conduct regular check-ins with clients to help them get ready for their compliance audit engagements. Proactively identify and address client concerns and issues, and develop solutions to improve their experience. Some requirements for success in this role include: 3+ years of experience in a client-facing role, such as customer success, account management, or sales. Exceptional organizational and task management skills, with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment. Strong communication and interpersonal skills, with the ability to build strong relationships with clients and effectively communicate internally.
About Insight Assurance
Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance.