Senior Customer Success Manager

Maximize Customer Value:

• Guide customers through the entire post-sale experience.
• Ensure customers achieve business objectives and maximize the value of their ServiceNow investment.
• Drive adoption and product utilization across accounts.

Strategic Guidance and Relationship Building:

• Build trusted advisor relationships with key stakeholders.
• Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.
• Comfortable presenting to senior stakeholders, both internally and externally.

Collaboration and Innovation:

• Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy.
• Be a champion for ServiceNow, sharing customer success stories and helping create new use cases.
• Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives.