Job Description
People Leadership & Development:
-Hire, mentor, and develop a high-performing team of Customer Success Engineers.
-Build a culture centered on accountability, ownership, efficient execution, and clear communication.
-Develop training, documentation, and structured onboarding to uplevel the team’s technical and customer-facing skills.
Customer Experience:
-Ensure your team rapidly unblocks customers across onboarding, adoption, and ongoing usage.
-Lead complex technical escalations and provide guidance in ambiguous or high-impact situations.
-Identify patterns across customer engagements and drive improvements in workflows, tooling, and knowledge-sharing.
About Hightouch
Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.