Drive architecture for complex initiatives across Marketing, Sales, and Partner domains. Own and drive the architecture strategy, guiding solution design. Collaborate with product managers and engineering teams to translate business needs into scalable technology solutions.
In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.
Join our Service Offering team within Product Strategy and Service Portfolio and build AI-powered solutions. As a Service Offering Automation Internyou will build Now Assist AI Skills, specialized capabilities that understand and act on specific tasks and AI Agents. Your work will help sales teams to spot service opportunities and match them to the right offerings, scope engagements faster and more accurately, and position solutions more effectively to customers.
You’ll take ownership of Ivy’s evolving interface. You’ll own Ivy’s front-end architecture, building robust and reusable mechanisms. You’ll contribute to the back-end systems that power and guide Ivy.