Develop tooling for measuring and acting on quality and stability related issues.
Occasionally perform deep-dive Android profiling, including system tracing, memory analysis, and app startup optimization.
Act as an expert of quality and performance, and proactively find opportunities to improve awareness, attribution, and actionability of quality issues.
Build, operate, and evolve data analytics platform that includes backend services as well as OLAP data store (Druid) for teams building analytics across Spotify.
Build internal tooling, libraries, and services that streamline integration patterns with our analytics platform.
Advocate for best practices in service design, data modeling, schema evolution, and contract testing to ensure long-term maintainability.
Build tailored, data-supported learning experiences that match advisor performance indicators and apply the Advisor Skills Matrix to offer precise development at a wide-reaching level.
Develop AI-assisted, simulation-based learning and bot-led training experiences to mirror real customer interactions and strengthen advisor confidence in complex, judgment-based scenarios.
Incorporate advisor assist technologies into learning design, helping advisors master new tools and workflows that enable faster, more accurate customer resolutions.