Job Description
The Sr. Director of Customer Success Management will play a vital role in the evolution of 1Password’s post-sale experience.
- Lead, grow and develop the Customer Success Management team by setting the strategy and prioritizing Objectives and Key Results (OKRs).
- Build and lead a world class team and develop high performing teams.
- Representing the voice of the customer across the business, influencing internal stakeholders using qualitative and quantitative proof points to promote a customer-centric mindset across the organization.
- Partner closely with our Sales and Account Management teams to engage with leaders at prospective customers and existing customers to define goals and leverage our product and services to achieve them.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure.