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In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.

Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.

• Lead a team responsible for driving adoption, value, and retention across Vanta’s partner ecosystem.
• Develop scalable processes and coach a high-performing team.
• Collaborate with cross-functional stakeholders across Sales, Product, Support, Operations, and Partnerships.

Vanta helps businesses earn and prove trust by empowering companies to practice better security and prove it with ease.

• Lead the Customer Success team, providing mentorship and professional development.
• Design and deliver onboarding programs and training sessions for smooth product adoption.
• Serve as the primary liaison for key accounts, providing strategic guidance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Responsible for building and setting the strategic direction for the Cortex and Prisma Cloud Technical Services organization in North America. Key focus of this role is focused on people management, career growth, and team culture development. Drive customer success strategies to help customers achieve adoption and expertise with platform and technology.

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.

• Design and operationalize a scalable, data-informed Customer Success strategy.
• Lead the Customer Success Management and Renewals teams.
• Drive improvements in product adoption, utilization, and customer satisfaction.

At 1Password, we’re building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure.

• Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
• Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
• Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes. They have over 700 leading innovators rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.

The role is to act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals.
• Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives.
• Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale.

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI.

• Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
• Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
• Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.

• Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
• Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
• Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.

Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.

• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Partner with customers to drive engagement, retention, and expansion.
• Guide feature adoption and review new features to help customers achieve success.

Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software.

• Lead, mentor, and coach a high-performing team of Enterprise and Strategic CSMs.
• Partner with CSMs to develop and execute comprehensive success plans for each Enterprise and Strategic account, focusing on executive alignment, value realization, and risk mitigation.
• Systematically gather and communicate customer feedback and insights to Product and Engineering teams to influence the product roadmap and drive innovation.

Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. They are trusted by Fortune 500 companies and businesses of all sizes across industries and are committed to excellence, delivering the highest quality in every aspect of their work.

• Lead a high-performing team dedicated to client satisfaction, retention, and growth.
• Oversee onboarding, engagement, and training programs while ensuring clients maximize the value of products and services.
• Act as a trusted advisor to key accounts, build long-term relationships, and collaborate closely with Sales, Product, and Marketing teams to deliver a seamless customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Lead ClassDojo’s post-sales motion across onboarding, implementation, and long-term partnership management.
• Oversee a team of district onboarding managers and district partnerships managers.
• Set the strategic vision for the Success team and define key performance indicators.

ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally use it to share what’s happening throughout the day.

• Developing strong, positive relationships with customers, guiding them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary.
• Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services.
• Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conducting regular executive business reviews to ensure satisfaction, value realization, and retention.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

The Technical Account Manager acts as a trusted advisor to customers, ensuring efficient adoption of Palo Alto Networks’ Unit 42 Managed Services. Works closely with CISOs, Security Architects, Security Engineers, and Operations teams to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. Increases customer satisfaction, value, retention, and expansion of the Unit 42’s security footprint.

Palo Alto Networks is a cybersecurity partner committed to protecting our digital way of life by challenging the status quo and innovating for a safer future.

• Manage the full lifecycle of a portfolio of enterprise customers.
• Build and maintain close relationships with senior IT professionals and be their trusted advisor.
• Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value.

ControlUp creates an autonomous workplace where the day runs itself, and they are a leader in DEX.

• Manage customer loyalty and adoption of Saviynt’s products and services.
• Drive value-based outcomes through customer categorization and metrics analysis.
• Conduct meetings with customers and cross-functional teams to resolve issues and improve adoption.

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes.

As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Own executive-level relationships within flagship accounts.
• Lead complex customer onboarding, implementation, and adoption efforts.
• Act as the primary customer advocate within Magnet.

Magnet Forensics is a global leader in digital investigative software development, acquiring, analyzing, and sharing evidence from various devices. With employees worldwide, they are expanding their global presence and offer learning and development opportunities with a talented team.