Customer Success Manager (Flagship)

Key Responsibilities:

• Own executive-level relationships within flagship accounts, including regular engagement with C-suite and senior leadership stakeholders.
• Act as a trusted advisor to customers, aligning Magnet’s products and services to their strategic objectives.
• Lead executive business reviews and success planning with customer leadership.

Customer Lifecycle Ownership & Value Realization:

• Lead complex customer onboarding, ensuring successful deployment and accelerated time-to-value.
• Develop and maintain comprehensive customer success plans, including goals, milestones, and success metrics.
• Drive customer retention and renewal readiness by ensuring consistent value delivery.

Qualifications & Experience:

• Proven experience managing strategic, high-value, enterprise customer relationships, including direct engagement with C-level executives.
• Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions.
• Exceptional relationship-building skills with the ability to influence and align stakeholders.