Director of Customer Success - Enterprise

Key Responsibilities:

• Direct Management: Lead, mentor, and coach a high-performing team of Enterprise and Strategic CSMs.
• Performance Management: Define, monitor, and manage team performance against key metrics.
• Talent Development: Implement ongoing training, professional development programs, and career pathing.

Required Experience:

• 5+ years of progressive experience in Customer Success, Account Management, or a related client-facing role within a B2B SaaS environment.
• 3+ years of experience directly managing and leading a team of Customer Success Managers, preferably focused on Enterprise or Strategic accounts.
• Demonstrated success in driving NRR and managing expansion and renewal cycles with Enterprise customers.