Sr. Customer Success Manager, Enterprise

Accountabilities:

• Serve as the primary point of contact for assigned enterprise accounts, ensuring customer satisfaction.
• Collaborate with customers to develop Mutual Value Plans and conduct Solution Health Reviews and Strategic Business Reviews.
• Analyze account performance, identify risks and opportunities, and proactively execute plans to mitigate churn and drive expansion.

Responsibilities:

• Partner with internal teams to optimize implementations and resolve issues.
• Drive product adoption, ensure customers realize ROI, and foster advocacy at all levels of the organization.
• Track and report on customer success metrics, sharing insights and recommendations to support strategic decisions.

Requirements:

• Proven ability to consult with executives and influence across multiple organizational levels.
• Strong communication skills, capable of synthesizing complex information for executive audiences.
• Customer-centric mindset focused on satisfaction, retention, and growth.