ControlUp

As a Customer Success Manager, you will manage post-sale relationships with top-tier accounts, ensuring their success and improved ROI. You'll be the primary point person for issues, using resources from Support, R&D, Marketing, and Management, to advocate for customers and optimize their experience with ControlUp. Requires experience in EUC or similar software, strong communication skills, and German/English fluency.

The ideal candidate will help drive and shape the next phase of ControlUp's innovative platform, using cutting-edge technologies. He or she must have excellent relationship and influencer skills, a strong technical background, proven communication, and presentation skills, be self-motivated and eager to take the initiative, and work well in a geographically distributed team. Take product ownership within the ControlUp SaaS product line. Lead market and competitive analysis of the Digital Employee Experience market to identify potential trends and opportunities.

This position is responsible for selling to and supporting both end users and channel partners, leveraging all routes to market. The Sales Executive will sell our marketing leading Digital Employee Experience solutions by gaining a thorough understanding of the client’s business and the industry in which they compete, the corresponding IT initiatives, identifying needs which the company can help resolve, developing compelling business value proposals for our solutions, and ultimately closing business.