Job Description
As a Customer Success Manager, you will be given a portfolio of top tier accounts that require white glove treatment. These will include Fortune 50 companies, hospitals, and government agencies. You will manage the post-sale relationship with that customer from a customer service perspective and be responsible for ensuring their success and improved ROI with our product suite. You will be the primary quarterback for issues that occur and have access to any resource and/or subject matter expert you require from Support, R&D, Marketing, Management, etc. to ensure success of your customers. Through a consultative approach, guide your customers through how to optimize their experience with ControlUp, to get the highest ROI. The role also requires you to Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value.
About ControlUp
ControlUp creates an autonomous workplace where the day runs itself by unifying digital employee experience and IT operations into one powerful platform.