Job Description

As a Customer Success Manager, you will:

Be the primary point of contact after implementation.
Manage subscription renewals while proactively addressing adoption barriers.
Collaborate with sales to ensure a strong customer-focused sales and launch process.

Relationship and Improvement:

Build deep relationships with key customer personnel and teams to improve up-sell opportunities.
Coordinate meetings between customers and internal teams to advance adoption and solve problems.
Monitor product utilization trends and provide feedback for continuous improvement.

Customer Focus:

Plan customer education on new features and releases.
Act as the voice of the customer, gathering feedback to drive improvements.
Improve outcomes and relationships in the context of customer adoption.

About Saviynt

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes.

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