New Customer Success Manager (Mid-Market)

Zscaler

Remote regions

US

Salary range

$100,000–$115,000/yr

Benefits

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Customer Success Responsibilities:

  • Developing strong, positive relationships with customers.
  • Guiding customers through a positive post-sales experience.
  • Proactively engaging with customers to help them realize the maximum value.

Sales and Partnership:

  • Partnering with sales on customer renewals.
  • Identifying opportunities for upsell and cross-sell.
  • Executing on expansion opportunities.

Customer Advocacy:

  • Monitoring and mitigating customer risk.
  • Championing customer needs with technical and sales teams.
  • Conducting regular executive business reviews.

Zscaler

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

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