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Customer Success Responsibilities:
- Developing strong, positive relationships with customers.
- Guiding customers through a positive post-sales experience.
- Proactively engaging with customers to help them realize the maximum value.
Sales and Partnership:
- Partnering with sales on customer renewals.
- Identifying opportunities for upsell and cross-sell.
- Executing on expansion opportunities.
Customer Advocacy:
- Monitoring and mitigating customer risk.
- Championing customer needs with technical and sales teams.
- Conducting regular executive business reviews.
Zscaler
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.