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As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. Plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success. Partners with C-level executives, guides seamless delivery of business transformation, and fosters collaboration with ServiceNow’s teams and strategic partners.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Identify areas of risk and takes steps to prevent customer or revenue churn.
• Work closely with Sales Teams to define and execute product adoption and customer retention plans.
• Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure customers are technically healthy and on the most recent version of our product.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Provides business and/or technical leadership with Consultants, Customers, and Partners.
• Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products.
• Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed

ServiceNow's technology makes the world work for everyone, and their people make it possible. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500, and are proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Act as the voice of strategic partners and customers for GPC. Serve as point-of-contact for high-visibility partner/customer escalations. Synthesize partner/customer feedback, market insights, and GTM execution signals into clear executive summaries.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead more complex implementations. Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the ServiceNow platform, and share insights with product teams. Coach and mentor junior team members on solutioning, building expertise, and project challenges as they arise.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Identify areas of risk and takes steps to prevent customer or revenue churn. Responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans. Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
• Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
• Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.

• Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals.
• Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives.
• Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale.

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI.

• Lead enterprise-wide adoption of the Credo AI Governance Platform.
• Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, and leading business reviews.
• Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value.

Credo AI empowers organizations to responsibly build, adopt, procure and use AI at scale with a pioneering platform for context-driven AI governance.

Build strong, trusted relationships with customers. Guide customers through every stage of their Webflow journey. Lead account strategy and drive adoption and impact.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and creativity.

• Lead the Customer Success team, providing mentorship and professional development.
• Design and deliver onboarding programs and training sessions for smooth product adoption.
• Serve as the primary liaison for key accounts, providing strategic guidance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus.
• Inspire and guide the team into a new, proactive Customer Success model centered on customer outcomes and results.
• Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization.

Magnet Forensics is a global leader in developing digital investigative software. They serve thousands of customers globally and have employees based around the world, focused on innovation and customer satisfaction with a supportive team environment.

• Drive adoption of Lyric’s platform across users, teams, and business processes.
• Lead quarterly business reviews, success planning sessions, and ongoing governance meetings.
• Act as a strategic advisor to customers, with depth in modeling, planning, or AI use cases.

Lyric is an enterprise AI platform built specifically for supply chains, offering out-of-the-box AI solutions and a platform-first approach.

• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Partner with customers to drive engagement, retention, and expansion.
• Guide feature adoption and review new features to help customers achieve success.

Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software.

Drive transformative growth across CIO solutions portfolio. Blend strategic acumen with deep operational and practitioner experience. Translate strategy into scalable, customer-centric execution.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.

Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.

• Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
• Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
• Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.

Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.

• Proactively manage customer health through intentional and outcome-driven engagement.
• Drive product adoption acceleration and articulate clear ROI to customers.
• Strengthen relationships and provide tailored advice on product fit and configuration.

Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.