Job Description

Strategic Leadership:

  • Define and lead the GTM strategy across CIO solutions, aligning with corporate objectives and market dynamics.
  • Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning.
  • Establish and optimize operating models, governance frameworks, and KPIs to ensure accountability and impact.

Customer Engagement:

  • Build and nurture executive-level relationships with strategic customers, acting as a trusted advisor and advocate.
  • Champion customer-centricity across the organization, ensuring feedback loops inform product and GTM decisions.
  • Represent the company at industry events, panels, and executive forums.

Operational Excellence:

  • Partner with product, marketing, sales, partner organization, and customer success to ensure cohesive execution and value delivery.
  • Drive cross-functional alignment and designing of GTM motions, including launch planning, enablement, and performance tracking.
  • Lead and mentor a high-performing team of BU GTM strategists, practitioners and operators.

About ServiceNow

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

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