Principal Customer Success Executive

As a Customer Success Executive, your objective is improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers.

The role involves:

• Identifying and mitigating risks to prevent customer churn.
• Collaborating with sales teams to execute adoption and retention plans.
• Providing guidance on project governance and ensuring adherence to models.

The qualifications include:

• Experience with integrating AI into work processes.
• Collaboration with senior IT and business leaders.
• Project management experience, PMP preferred.