Remote Customer service Jobs • SDLC

Mentor and educate customers on implementing and using best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint. Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them. Act as the voice of the customer and help us drive improvements, influence product roadmap, and deploy customer advocacy programs.

Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services. Assist and provide expert deployment, operational best practices, and establishing a GitLab Center of Excellence. Assist in workshops to help customers leverage the full value of GitLab solution. Measure and monitor customers’ achievement of critical and key performance indicators. Establish regular touch points to review progress against strategic and technical objectives.