As a Customer Success Engineer (CSE), Onboarding Specialist you’ll be joining a global team of technical specialists who engage with customers in a pooled model in order to drive product adoption and value realization at scale. You’ll work alongside pre and post-sale team members to provide new customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities from day one.

Partner with customers to turn desired business outcomes into actionable objectives. Know the GitLab platform and guide the customer through their journey to increase adoption and ensure retention. Act as the GitLab liaison for questions and escalations, working with Support and Product Management as needed.