Partner with customers to align with their desired business outcomes and enable them on existing use cases.
Act as the GitLab liaison, collaborating with cross-functional teams to ensure customer success and satisfaction.
Own a book of assigned customers, focusing on increasing adoption, retention, and growth.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab has a high-performance, values-driven culture that embraces AI as a core productivity multiplier.
Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges.
Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
We are the trusted source for open source, delivering hardened and secure builds. We are venture-backed and serve Fortune 500 enterprises and global industry leaders.
Provide on-demand technical consultancy and solution guidance through Zoom and written channels to help customers solve issues and implement GitLab solutions.
Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
Partner with Account Executives and Renewals Managers to align technical recommendations to customer goals and account plans.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by AI and continuous knowledge exchange.
Partner with U.S. government and public sector customers to translate pre-sales command plans into actionable objectives and guide DevSecOps adoption.
Own a portfolio of accounts, driving adoption, retention, expansion, and satisfaction while coordinating with Support, Product Management, Sales, and Engineering.
Stay current on GitLab product releases and apply project management skills to deliver customer success initiatives across multiple stakeholders.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.
Partner with customers to translate desired business outcomes into actionable objectives and guide adoption of the GitLab platform.
Act as the GitLab liaison for customer questions, escalations, and ensure retention and growth across a book of assigned customers.
Build Customer Success Plans, program manage account escalations, and identify training opportunities to maximize customer satisfaction.
GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Engage with customers via Zoom and email as a technical consultant, providing product and best-practice guidance during the post-sales journey.
Deliver customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
Build and maintain specialty competency in DevSecOps tools and GitLab use cases through training, certification, and creating reusable examples.
GitLab provides an intelligent DevSecOps platform that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values, AI adoption, and continuous knowledge exchange.
Engage with customers via Zoom and email as a technical consultant and advisor during the post-sales process, providing technical and solution guidance.
Drive measurable value through product adoption, renewal, and expansion by aligning with Account Executives and Renewals Managers.
Develop and collaborate on customer workshops, demos, and enablement programs, maintaining specialty competency in GitLab's market focus.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.